Shipping policy

SHIPPING POLICY

At FloraSummer, we are committed to providing a clear, reliable, and transparent delivery experience. This Shipping Policy explains our processing times, estimated delivery times, shipping charges, tracking information, and what to do if you experience a delivery issue.

Shipping Destinations

FloraSummer currently ships to eligible addresses within the United States.

Shipping availability will be confirmed during checkout after you enter your delivery address. We may be unable to deliver to certain restricted locations, including some military addresses, remote areas, or locations not supported by our shipping carriers.

Order Processing Time

We aim to process orders within 1 business day after payment has been successfully received and verified.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotional events, high-order-volume periods, or payment-verification reviews, processing may take slightly longer.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Estimated Delivery Time

After your order has been dispatched, estimated delivery normally takes:

4–9 business days

The estimated total time from placing an order to receiving it is therefore approximately:

5–10 business days

Delivery estimates are calculated in business days and do not include weekends or public holidays.

Although we make every reasonable effort to deliver orders within the estimated period, delivery dates are not guaranteed. Carrier delays, severe weather, transportation disruptions, public holidays, address problems, and other circumstances outside our reasonable control may affect delivery times.

Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

Shipping costs may depend on:

  • Your delivery address;

  • The products included in your order;

  • The total order value;

  • The package weight or size;

  • The selected shipping method; and

  • Any active shipping promotion.

Where free shipping is available, it will be clearly displayed during checkout.

You will always have the opportunity to review the shipping cost and complete order total before submitting payment.

Order Confirmation

After placing an order, you should receive an order-confirmation email at the email address provided during checkout.

Please review your order information carefully, including:

  • Your name;

  • Delivery address;

  • Email address;

  • Telephone number;

  • Product selection; and

  • Order quantity.

Receiving an order-confirmation email means that we have received your order. It does not mean that your order has already been dispatched.

Shipment Confirmation and Tracking

Once your order has been dispatched, we will send a shipment-confirmation email containing your tracking information, where tracking is available.

Tracking information may take a short time to become active after the shipping carrier receives the package.

Please ensure that your email address is entered correctly during checkout. Check your spam or junk folder if you do not receive an expected order or shipping notification.

Fulfilment Locations

FloraSummer works with fulfilment partners and shipping facilities to process and deliver customer orders.

Depending on product availability, your order may be dispatched from a domestic or international fulfilment location.

The delivery estimates stated in this Shipping Policy are intended to account for our normal fulfilment process.

Multiple Shipments

Items from the same order may occasionally be shipped separately because of product availability, warehouse location, packaging requirements, or carrier arrangements.

If your order is divided into multiple shipments:

  • You may receive more than one package;

  • Packages may arrive on different days; and

  • You may receive separate tracking numbers.

You will not be charged an additional standard shipping fee solely because we divide your order into multiple packages.

Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

Please confirm that the following details are correct:

  • Full name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code;

  • Telephone number; and

  • Email address.

If you notice an error after placing your order, contact us immediately at support.florasummer@gmail.com.

We will make reasonable efforts to correct the information before dispatch, but we cannot guarantee that changes will be possible after an order has entered processing or has been handed over to the shipping carrier.

FloraSummer is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Order Changes and Cancellations

Please review your order carefully before completing checkout.

You may contact us at support.florasummer@gmail.com to request an order change or cancellation.

We will make reasonable efforts to assist you, but changes or cancellations cannot be guaranteed after an order has entered processing.

Once an order has been dispatched, we are generally unable to change its delivery address or cancel the shipment.

Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on the destination and delivery service.

The carrier may also:

  • Leave the package in a secure location;

  • Leave a delivery notice;

  • Deliver the package to a reception desk or mailroom;

  • Ask the customer to arrange another delivery attempt; or

  • Hold the package at a local collection point.

Customers are responsible for following the carrier’s instructions and collecting packages within any required collection period.

Shipping Delays

Orders may occasionally be delayed because of circumstances including:

  • Severe weather;

  • Carrier disruptions;

  • Transportation problems;

  • Public holidays;

  • High shipping volumes;

  • Customs processing;

  • Security or payment verification;

  • Incorrect or incomplete addresses;

  • Natural disasters; or

  • Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please check the tracking information first.

You may then contact us at support.florasummer@gmail.com with your order number and tracking number so that we can review the shipment.

Tracking Shows Delivered, but the Package Is Missing

If tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check around the delivery location, including entrances, porches, garages, and secure areas.

  2. Ask household members, neighbours, reception staff, or building management.

  3. Review any delivery photograph or carrier notification.

  4. Confirm that the delivery address entered during checkout was correct.

  5. Contact the shipping carrier using your tracking number.

Carriers sometimes mark packages as delivered shortly before completing the final delivery. Please allow a short period for the package to appear.

If you still cannot locate your package, contact us at support.florasummer@gmail.com with your order number and tracking information.

We will review the available shipping records and assist with the appropriate next steps.

Tracking Has Not Updated

Tracking information may not update at every stage of the delivery journey.

Temporary tracking delays may occur while a package is:

  • Moving between carrier facilities;

  • Waiting to be scanned;

  • Transferred between shipping partners;

  • Processing through customs; or

  • Experiencing a carrier delay.

If tracking has not updated for an unusual period, contact us at support.florasummer@gmail.com.

Please provide:

  • Your full name;

  • Order number;

  • Delivery address; and

  • Tracking number.

We will review the shipment and contact the carrier or fulfilment partner where appropriate.

Damaged Shipping Packages

Please inspect your package when it arrives.

If the shipping package appears seriously damaged, opened, or tampered with, photograph the package before opening it.

Contact us as soon as possible at support.florasummer@gmail.com and include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the package;

  • A photograph of the shipping label; and

  • Photographs of the contents where relevant.

Please keep the original packaging until we have reviewed the issue.

Undeliverable Packages

A package may be considered undeliverable because of:

  • An incorrect or incomplete address;

  • An unavailable recipient;

  • Failed delivery attempts;

  • Failure to collect the package;

  • Refusal of delivery;

  • Carrier restrictions; or

  • An inaccessible delivery location.

If tracking shows that your package is undeliverable, contact the shipping carrier and FloraSummer as soon as possible.

Additional shipping charges may apply where a new shipment is required because the customer provided an incorrect address, refused delivery, or failed to collect the package.

Contact Us

For questions about shipping or delivery, please contact:

FloraSummer


Email: support.florasummer@gmail.com


Customer-support hours: 24/7


Business address: 651 Kapkowski Rd, Elizabeth, NJ 07201, United States


Phone number: +1 (701) 997-6780

Please include your order number when contacting us so that we can assist you more efficiently.